Help

Answers about the accelerator, the store and orders.

Accelerator

How does SLARP work?

The Windows program routes the traffic of the games and apps you select through the SLARP network: the entry node is the best one by measurements, the exit node is close to the game server. Everything you did not select goes as usual; a game can be removed from acceleration in the “Library”. SLARP optimizes ping and jitter but does not promise specific numbers: they depend on your internet provider, the game server and the time of day.

How to start and sign in on your PC

Download SLARP for Windows

Install the program and open it. Click “Start: 72 hours free” or “Sign in” if you already have an account: the SLARP website opens in your browser — sign in with your email or Telegram and enter the code from the SLARP window. You do not need to enter a key — your access is picked up on its own. Then select your games and connect.

Fallback: open your account, section “Key & connection” — the key and the access term are there. Click “Show key” and paste it into the app.

Requirements and installation

You need Windows 10 or 11, 64-bit. The installer is signed by ESIMPSON LLC: that is the publisher name in the Windows dialog. If SmartScreen says the program is not commonly downloaded, click “More info”, check the publisher and choose “Run anyway”.

Free trial: 72 hours, once, one PC

The free trial is given once per account: 72 hours and one PC. You can claim it on the “Try 72 hours free” page, including from your phone. Downloading SLARP and signing in to it has to be done on the PC. When the time runs out, pick a plan on the prices page.

How do I renew? No auto-renewal

There is no auto-renewal: no money is charged on its own and access does not extend itself. When the term is about to end, click “Renew” in SLARP or open prices, pick a plan and pay. After payment the access term is extended.

My ping barely changed. Is that normal?

It happens: if your provider already has a good route to the game server, the gain shows up in stability — fewer spikes and less packet loss — rather than in the ping number. If a game got worse, remove it from acceleration in the “Library”, it will go over your regular connection, and send a report with the “Report a problem” button.

Will the program find my games?

It finds installed games from the catalog: SLARP looks at Steam, Epic Games, Riot and other launchers and shows what it found in the “Library”. If your game is not there, add it manually. Extra ones can be removed. The list of installed games stays on your PC.

Anti-cheat and bans

SLARP is not a cheat and does not inject: it does not inject into the game, it only routes the game’s network traffic. Servers, ping and anti-cheat for specific games are covered on the game pages. But some games have their own protection that does not like unfamiliar addresses: such a server may refuse the connection. In that case remove the game from acceleration (“Don’t accelerate (direct)” in the game’s menu) — it will go over your regular connection — and click “Report a problem”: that is how we see what happened.

How do I open the site from the program?

The “Renew”, “Buy access” and “Manage in account” buttons open the site with you already signed in — no second sign-in. This sign-in is limited: keys, issued codes and unlinking devices are shown after a regular sign-in with email or Telegram.

How do I turn on autostart?

In the program’s settings — “Start with Windows”. It is off by default. SLARP starts in the tray when you sign in to Windows and does not ask for administrator rights.

What happens if the SLARP server is unavailable?

The connection keeps working on the saved settings for up to 6 hours, and the program shows a notification. If the server itself refused — for example, your access ended — the connection switches off.

How do I report a problem?

Open Settings → “Report a problem” and briefly describe what happened. The report is sent on its own, and only when you press the button. Passwords, keys, tokens, email, your Windows username and computer name are removed from it before sending. If something did not send, write to @SlarpSup.

Moving to a new PC

Open your account, section “Devices”, and unlink the old PC: the slot frees up. Then install SLARP on the new PC and click “Sign in”. You do not need to turn on the old PC for this.

Products

What can I buy?

Steam top-ups, Telegram Premium, game top-ups, gift cards and subscriptions. Telegram Stars are no longer sold as a product since 30 September 2026: Premium is the only Telegram product left. Stars orders placed earlier stay in your account — status, receipt and refund work as before. Stars can be used to pay for accelerator access — see “How does payment work?”.

Where is Telegram Premium?

On the Telegram page and in the quick order in the store. Premium is gifted by username for 3, 6 or 12 months. Sometimes Premium is temporarily unavailable: then an order cannot be placed and no money is charged; check back later or write to @SlarpSup.

How does payment work?

The total and the contents of the order are shown before you proceed to secure payment. Store products are paid by card or SBP (Russia’s Faster Payments System). Accelerator access — by card, SBP, crypto (through a third-party payment provider, invoice in rubles) or Telegram Stars. Before payment, only the methods that work right now are shown.

What details are needed?

A login, username or in-game ID. No password is needed.

The recipient already has Premium. What happens?

Telegram will not let you gift a second one, and a gift does not extend a current subscription. This is found out before payment: we show “this account already has Premium” and do not let you proceed to payment; no money is charged. If a payment somehow went through without delivery, send the order number to @SlarpSup: the refund goes by the same method you paid with.

The recipient’s username is not found

The check goes directly through Telegram. Not found: usernames with a typo, accounts without a username, bots and channels. Premium goes to a person, so a channel or a bot cannot be the recipient. Until the username is found, we do not let you proceed to payment: this protects against delivery to nowhere.

The price in another country is lower. Why?

Card and subscription denominations differ between countries, and so do exchange rates. The tile shows the lowest price across all countries, and the country that is first in the list opens. Inside, each country has its own “from” price, and the hint above the denominations names the country with the lowest one and switches to it in one tap.

Orders

Where is the final price?

On the review screen before payment.

Where do I check the status?

In your account, section “Orders & codes”. “Paid” does not yet mean “completed”: the status changes when the supplier confirms delivery.

Where is the order number?

In your account and on the payment page — a short number like S-7K4QZ2M. Give it to support: with the number, an order is usually found in a few minutes.

Where is the payment receipt?

In your account, a paid order has a “Receipt” button. You can print it or save it as a PDF. It is a payment receipt, not a fiscal receipt: the seller is a foreign company and does not issue Russian fiscal documents.

The payment went through, but there is no order

Banks sometimes confirm a payment with a delay, especially with SBP, and a crypto payment counts only after the provider confirms it. The payment page checks the status on its own; if after a few minutes the order still has not become “paid”, send the order number to @SlarpSup.

How do I get a refund?

Write to @SlarpSup with the order number and what happened — within 48 hours of payment. A full refund — if the order has not been issued yet. After issue — if the product did not arrive within 48 hours, was issued to the wrong recipient because of our error, the code is invalid or there was a double charge. We review a request within 24 hours and refund by the same method you paid with within 72 hours of the decision: Stars — in Stars through Telegram, crypto — to details we agree with you, in the ruble equivalent of the order amount. For accelerator access the procedure is the same; if a refund is made, access under that order ends. Details, including where to send a legally significant claim, are in the refund policy.

Safety

What should I never share?

Passwords, confirmation codes and remote access details.